A message to Peninsula locals

Have you used a service around Devonport recently? If you paid good money for a service, you’d expect to get what you paid for, right?

Cleaning houses, cutting hair, home renovations, repairing your car…these are all examples of common services that many households around Devonport regularly use.

But what happens if a service doesn’t turn out the way you expected? Don’t worry – you’ve got rights and I’m here to share a little more about what they are.

When a business in trade supplies you with consumer services, you are legally covered by four guarantees (or promises) under the Consumer Guarantees Act. Here’s what they are and in general terms what they mean…

Reasonable care and skill
When you hire a service provider to carry out work for you, they must do it to a competent level and with reasonable care.

Fit for a particular purpose
When you’ve told your service provider what work you want them to do and they accept the job, they must make sure you get what you were expecting.

Reasonable time
It’s always best to agree on a timeframe, but even if you don’t a service provider must complete the work in a reasonable time frame. ‘Reasonable’ is determined by the time it would take a competent person who works in that field to complete the same work.

Reasonable price 
As above, it’s always best to agree on the price before work starts, but even if you don’t a service provider must only charge a reasonable fee. ‘Reasonable’ is determined by what other providers in your area would charge for the same or similar services.

If you hire a business or trader to carry out a service that doesn’t meet any of these guarantees, you can ask them to resolve the problem. And don’t worry, even if you don’t have a written contract with the business who provided the services, you’re still covered. They’re obliged to fix their work at no extra cost. If they can’t or won’t, or it isn’t fixed within a reasonable time frame, you can ask someone else to fix it for you then pass the cost onto the original service provider. You can also cancel the contract and obtain a full refund, if the work is substantially unfit for purpose and can’t be easily fixed.

If you can’t reach an agreement about your complaint you can still take things further, such as an industry dispute resolution scheme or the Disputes Tribunal.

We hope you never have to deal with poor or faulty service – but if you do, find out more about your rights and the Consumer Guarantees Act here.

Mark Hollingsworth
Manager, Consumer Protection
Ministry of Business, Innovation & Employment

Two new retail tenants at Devonport Wharf

New signs have been spotted on the closed-off retail spaces on Devonport Wharf, announcing who the new tenants will be.

Maru Sushi & Don already have two branches in Bombay and Takanini. This will be the first outlet on the North Shore. As well as a large range of sushi, the restaurant will offer hot eat-in meals including Chicken Don, Teriyaki Salmon, Pork Katsu, Chicken Karaage and Seafood Yaki Udon.

The other new tenant is Tui Gifts, a new retailer targeting the tourists arriving off the ferries.

The new shops are believed to be both launching later next month.

Level One Offers the Perfect Answer to Traffic Woes

Kayaking to work and lunchtime swims are the norm for the residents of Level One HQ on the Devonport Wharf.  A coworking and collaboration space with panoramic views of the Waitemata Harbour, Level One is home to a range of software and professional services companies as well as solo workers who don’t want the hassle or expense of having to travel into the city every day.  Space can be rented on a per-desk basis, and daily rates and part-time rates are also available.

To mark its second year of operation, Level One is offering a special Foundation membership of $30 per month which includes a quick pitstop of coffee and wifi for members travelling to and from the city, as well as access to a boardroom space at preferential rates for meetings and workshops.

To take advantage of the Foundation offer which will be initially limited to 20 members, sign up here or call Simon Lampen on 021 526 736 for more details about desk space.

Level One Coworking Space Devonport

Level One on Devonport Wharf